Refund & Cancellation Policy

1. Subscription Cancellation Policy

MenuQRO operates on a transparent software subscription model (Monthly or Annual):

• Cancel Anytime: You may cancel your recurring SaaS subscription at any time prior to your next renewal billing cycle.
• How to Cancel: Submit a cancellation request directly from your SuperAdmin/Owner Dashboard or email our support desk at menuqro.official@gmail.com or WhatsApp us at +91 8955932907.
• Continued Access: When you cancel an active subscription, your restaurant's digital menu, POS terminals, and cloud synchronization will remain fully active until the end of the current pre-paid billing period. No further automated debits will occur.
• Zero Penalties: There are no cancellation fees, penalty charges, or lock-in restrictions.

2. 7-Day Money-Back Guarantee (First-Time Annual Subscriptions)

We stand behind the engineering excellence of MenuQRO. If you are a new restaurant merchant subscribing to our Annual Starter Terminal (₹6,999/yr) or Annual Pro Restaurant Engine (₹11,999/yr) plan and our platform cannot be successfully deployed in your establishment due to technical software failure that our engineering team is unable to resolve within 7 days of onboarding, you are entitled to a 100% full refund.

Eligibility Criteria for 7-Day Guarantee:

• The refund request is submitted within 7 calendar days from the initial subscription transaction timestamp.
• The request is initiated by the registered restaurant owner from the registered account email.
• Applies to the merchant's first subscription purchase with MenuQRO.

3. Refund Processing Timelines & Settlement Window

All approved refunds follow standardized banking and Reserve Bank of India (RBI) payment gateway settlement procedures:

Note: Refunds are always routed back to the exact source payment method used during checkout. Cash or third-party payouts are strictly prohibited under Indian anti-money laundering (AML) regulations.

4. Physical Hardware Return & Refund Policy

If you purchase optional hardware add-ons (such as pre-configured thermal receipt printers or custom acrylic table QR stands):

• Damaged or Defective on Arrival: If hardware arrives in a damaged or non-functional condition, notify us within 48 hours of delivery with unboxing photos/video. We will arrange a free reverse pickup and dispatch an immediate brand-new replacement at zero cost to you.
• Return for Refund: Undamaged hardware returned within 7 days in its original factory packaging with all power adapters and cables is eligible for a refund, minus actual transit courier shipping costs.

5. Non-Refundable Scenarios

Refunds cannot be issued under the following circumstances:

• Monthly subscriptions where the software has been active and utilized for more than 24 hours of live dining service.
• Failure of third-party restaurant hardware that was not procured through or verified by MenuQRO.
• Disruptions caused by merchant's local broadband ISP failure (MenuQRO incorporates local offline printing to mitigate this).
• Account termination resulting from fraudulent activity, abuse, or violation of our Acceptable Use Policy.

6. How to Request a Refund

To request a refund or raise a billing dispute, contact our dedicated Merchant Support team with your Restaurant Name and Payment Reference ID: